Shipping policy
Shipping Policy
At SaltyKlub™, we aim to provide a clear and reliable shipping experience. This Shipping Policy explains how order processing, shipping services, delivery estimates, tracking, customs charges, and delivery issues are handled for purchases made through saltyklub.com.
Order Processing Time
Orders are normally processed within 1 to 3 business days after being placed.
Order processing may include:
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Order and payment verification
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Product preparation
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Quality inspection
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Packaging
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Preparation for dispatch
Business days do not include weekends or public holidays.
During product launches, promotional events, holidays, or periods of unusually high demand, processing may require the full three-business-day period.
You will receive a shipping confirmation email after your order has been fulfilled and dispatched.
Shipping Destinations
SaltyKlub™ ships to most supported countries and territories worldwide.
Shipping availability is based on the destination options displayed during checkout. If your country or territory is not available at checkout, we are currently unable to ship your order to that location.
We may be unable to ship to certain destinations because of:
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Carrier or fulfillment limitations
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Customs or import restrictions
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International sanctions or legal restrictions
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Armed conflict or safety concerns
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Suspended or unreliable delivery services
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Circumstances outside our reasonable control
Available shipping destinations may change without notice based on carrier availability, legal requirements, and international shipping conditions.
Shipping Options and Costs
The following shipping services may be available depending on your delivery destination:
Free Standard Shipping
Cost: Free
Free Standard Shipping is available for supported destinations.
Guaranteed Shipping
Cost: $5.97 USD
This optional service includes the tracking and shipping-protection features displayed during checkout.
Premium Shipping
Cost: $14.95 USD
This optional service provides faster estimated shipping and includes the tracking and shipping-protection features displayed during checkout.
The shipping options available for your order, together with their final prices and applicable features, will be displayed during checkout before payment is completed.
Estimated Delivery Times
Delivery involves two separate stages:
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Order processing: 1 to 3 business days
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Shipping transit: Begins after the order has been dispatched
Estimated shipping transit times are:
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United States: 3 to 9 business days
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Canada: 3 to 9 business days
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Australia: 3 to 9 business days
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United Kingdom: 9 to 14 business days
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Europe, excluding the United Kingdom: 3 to 11 business days
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Asia and the Middle East: 3 to 10 business days
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Other supported destinations: 5 to 15 business days
Some orders may arrive earlier than the estimated delivery timeframe.
Delivery times are estimates and are not guaranteed unless a specific delivery guarantee is expressly included in the shipping service selected during checkout.
Delivery may take longer because of:
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Customs inspections or clearance procedures
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Incorrect or incomplete addresses
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Carrier delays
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Severe weather
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Public holidays
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Peak shopping periods
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Remote delivery locations
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International transportation disruptions
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Events outside our reasonable control
Tracking Information
When tracking is available for the selected shipping service, tracking information will be sent to the email address used when placing the order.
Tracking updates may take 24 to 72 hours to appear after dispatch.
A delay in the first tracking update does not necessarily mean that the package has not been shipped. Some carriers do not scan packages at every stage of transit.
For assistance with tracking, contact:
Please include your order number and tracking number, if available.
Customs, Duties and Import Taxes
International orders may be subject to customs duties, import taxes, handling fees, or other charges imposed by the destination country.
These charges:
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Are determined by the destination country’s customs authorities
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Are not included in the product price
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Are not included in our shipping charges unless expressly stated at checkout
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Are generally the responsibility of the customer
SaltyKlub™ does not control these charges and cannot predict the amount that may be applied.
Customers are responsible for reviewing any applicable customs requirements, import restrictions, duties, or taxes before placing an international order.
Refusing to pay applicable customs charges may cause a package to be delayed, abandoned, destroyed, or returned to the sender.
Delayed Packages
Delivery estimates may be affected by customs processing, carrier delays, severe weather, public holidays, transportation disruptions, or other circumstances outside our reasonable control.
If your order has not arrived within 35 business days from the shipping confirmation date, contact us so we can review the tracking information and investigate with the applicable carrier or fulfillment provider.
Email: help@buyercenter.org
Please provide your order number and tracking information when contacting us.
Lost Packages
If tracking information indicates that a package may have been lost in transit, contact us at:
Email: help@buyercenter.org
We will review the available tracking information and, where appropriate, contact the carrier or fulfillment provider to open an investigation.
A replacement or refund may be provided after the package has been confirmed as lost, subject to the outcome of the investigation and any applicable consumer rights.
Packages will not normally be considered lost while they remain within the estimated delivery period or are experiencing an ordinary carrier or customs delay.
Packages Marked as Delivered
If the tracking information shows that your package was delivered but you cannot locate it:
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Check around the delivery location, including entrances, porches, mailboxes, and other secure areas.
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Ask other members of your household or building.
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Check with neighbors, reception staff, or building management.
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Contact the shipping carrier using the tracking number.
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Contact SaltyKlub™ if the package still cannot be located.
Please contact us as soon as possible so that we can review the situation and assist with the investigation.
A “delivered” tracking status does not automatically establish eligibility for a refund. Any resolution will depend on the carrier’s investigation, the delivery circumstances, and applicable consumer rights.
Incorrect or Incomplete Shipping Addresses
Customers are responsible for providing complete and accurate shipping information during checkout.
Before completing your order, please review:
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Recipient’s full name
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Street address
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Apartment, suite, or unit number
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City
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State, province, or region
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Postal or ZIP code
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Country
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Recipient telephone number, if requested for delivery
Contact us immediately if you notice an address error:
Email: help@buyercenter.org
We will attempt to update the address if the order has not yet been fulfilled. However, we cannot guarantee that changes can be made after processing has started.
SaltyKlub™ is not responsible for delays, failed delivery, loss, or return-to-sender charges caused by incorrect or incomplete information provided by the customer, except where otherwise required by applicable law.
Returned-to-Sender Packages
A package may be returned to the sender because of:
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An incorrect or incomplete delivery address
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Failed delivery attempts
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Failure to collect the package
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Refusal to pay customs duties or import charges
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Refusal of delivery
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Local carrier restrictions
If tracking shows that your package is being returned to the sender, contact us at:
Email: help@buyercenter.org
Reshipping costs may be the customer’s responsibility when the return was caused by incorrect information, failure to collect the package, refusal of delivery, unpaid customs charges, or another circumstance not caused by SaltyKlub™.
If a refund is approved for a returned-to-sender package, original shipping charges may not be refundable unless required by applicable law.
Orders Shipped in Multiple Packages
Some orders may be divided into multiple shipments due to product availability, packaging requirements, or fulfillment locations.
If this happens, you may receive separate tracking numbers, and the packages may arrive on different dates.
You will not be charged additional shipping fees solely because an order is divided into multiple packages.
Order Cancellations
Orders may be cancelled before they have been fulfilled.
Once an order has been fulfilled or dispatched, it can no longer be cancelled. Any eligible return must then be handled according to our Refund Policy.
To request a cancellation, contact us as soon as possible:
Email: help@buyercenter.org
Please include your order number and the email address used to place the order.
Submitting a cancellation request does not guarantee that the order can be stopped before fulfillment.
Delivery Changes After Dispatch
Once an order has been dispatched, SaltyKlub™ may be unable to change the delivery address, shipping method, or recipient information.
If you need to request a delivery change after dispatch, contact the carrier directly using the tracking information provided.
Any delivery changes offered by the carrier may be subject to additional charges or restrictions.
Consumer Rights
This Shipping Policy does not limit any mandatory consumer rights available under the laws applicable to your purchase.
Where applicable law provides rights or remedies greater than those described in this policy, the applicable legal requirements will take precedence.
Contact Us
For questions about shipping, delivery, tracking, customs, or a delayed package, contact:
SaltyKlub™ Customer Support
Email: help@buyercenter.org
Website: saltyklub.com
Customer service and postal correspondence address:
SaltyKlub™
915 Blairs Ferry Rd
Marion, IA 52302
United States
Business Information
SaltyKlub™ operates as an online retailer of graphic T-shirts, statement apparel, and related products.
Trading name: SaltyKlub™
Website: saltyklub.com
Email: help@buyercenter.org
Address: 915 Blairs Ferry Rd, Marion, IA 52302, United States